Consumers have a fourteen-day right of withdrawal.
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.
To exercise your right of withdrawal, you must inform us (Fayrouz Group LTD, Clayfields Industrial Estate, Doncaster, United Kingdom, DN4 8QG, Ruecksendung@deinefliesen.com, Germany, telephone: +495281 9589982) by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
CONSEQUENCES OF REVOCATION
If you cancel this contract, we will refund all payments that we have received from you, minus delivery costs, promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
Custom-made items will not be accepted for return under any circumstances.
A restocking fee of €20 may be added, but we will avoid this fee wherever possible. This amount will be deducted from any refund transaction. All fees will ALWAYS be discussed and/or communicated before any return is initiated.
In summary, for any refund the following will be deducted by us before a refund is issued: Original delivery charge, return postage costs (if arranged by us) and where applicable a restocking fee of €20.