Only one sample can be sent free of charge per product and customer.
When ordering other products with samples, additional shipping costs may apply.
Only 1 x sample per product per customer and or household is allowed for free delivery.
Placing multiple sample orders using different names and/or addresses i.e to friends/neighbours is also not allowed for free delivery, any such orders will be cancelled and refunded.
Drivers are NOT insured to go into any property or take items off a pallet. Under NO circumstances will they be covered to go into communal areas where delivering to a flat, upstairs or into lifts.
It is the customers responsibility to arrange for products to be taken into a property once the driver has taken the pallet as close to the entrance as he/she deems possible.
SHIPPING NORWAY AND SWITZERLAND
Please be aware deliveries to Norway/Switzerland may be subject to import duties that are the buyers responsibility. Any import/custom duties will need to be paid additionally by the buyer.
TRADE ACCOUNT DISCOUNTS & OTHER DISCOUNT CODES
Trade accounts and discount codes are issued at our sole discretion and may be revoked at any time without notice for any reason we deem necessary.
How to Use Discount Codes
- Trade discounts and promotional discount codes are applied either automatically at checkout or manually using a code provided.
Exclusions
Trade discounts and other discount codes cannot be used:
- During a sale or clearance event.
- On already reduced or promotional items.
- On specific products that we choose to exclude from discounts.
Newsletter Sign-Up & Marketing Discount Codes
Discounts offered for newsletter sign-ups or marketing promotions:
- Cannot be combined with any other discount or sale code.
- Are not available to customers who have already subscribed with the same email address.
- May not apply to items that are already on sale or promotion.
PRODUCT IMAGES & SAMPLES
We strongly recommend ordering a sample before committing to a full order to ensure you are satisfied with the colour, texture, and finish of the tile.
We cannot be held responsible if the appearance of tiles differs from expectations based on images shown on our website.
Website Imagery
The images displayed on our website are for marketing purposes and should be used as a guide only:
- In-situ images are staged photographs or computer-generated renderings designed to provide inspiration for how the tiles could look in a space.
- Single tile images, taken by our team, provide the closest-to-life representation. However, studio lighting may differ from home environments, which can impact the appearance of the tile.
Tile Effects & Natural Variations
If a tile is described as "encaustic effect", "colour variant", or "handmade finish", each tile will have natural variations in colour, pattern, and texture.
- The sample received represents only one tile from a box, and the full order may contain further variations, as outlined in the product descriptions.
- Patterned tiles with an encaustic effect are designed to replicate traditional encaustic tiles, which historically featured slight imperfections.
- The pattern misalignment is intentional to reflect the handcrafted nature of original encaustic tiles.
If you would like to see images of multiple tiles to better understand variations, please contact our Customer Service Team via the Contact Us page.
DESIGN ADVICE & TILE SELECTION
Our Customer Service Team is always happy to assist and will do their best to help with any queries regarding our tiles. While they are familiar with our products, they are not trained interior designers and cannot provide specialist design advice.
Tile Selection & Colour Matching
- Our design team offers guidance on tile selection and colour matching, but the final decision is the customer's responsibility.
- CGI renderings and visualizations on our website are approximate representations of how tiles may look in a space. They are not always to scale and should not be relied on as exact representations.
- We cannot be held responsible if the final installed look does not meet expectations.
Grout Colour Advice
Grout colour selection is entirely at the customer’s discretion. We do not provide specific recommendations, as grout choice can significantly affect the overall appearance of the tiles.
- As a general guideline, we recommend darker grout for floors, especially in high-traffic areas, as it helps to mask dirt and wear over time.
- Customers should consider how different grout colours may impact the final look of their tiles before making a decision.
In-Depth Design Assistance
For customers seeking more in-depth design advice, we offer a Mood Board Request Service, where our dedicated design team can provide personalized inspiration and guidance. If you would like to use this service, please fill out a Mood Board Request
SUITABILITY OF TILES FOR SPECIFIC USES
Any tiles described/marked/listed as suitable for outside/antislip/bathroom/wetroom etc are deemed so by the manufacturer, the suitability of any tile should be accessed by a qualified person. Certain factors should be taken into account before tiles are fixed/purchased, if the substrate is sound, if the tile finish is fit for purpose i.e. if the area will become wet, is the surface slopped etc.
Our description of "suitable for outside" "antislip" "bathroom" "wet room" ONLY refers to certain tests performed by the manufacture. planettiles.co.uk will NOT be held liable for and surface/area where tiles are fixed/fitted, this is the responsibility of the buyer/purchaser.
BATCH VARIATIONS & ORDERING EXTRA TILES
- We highly recommend ordering 10% more than the required quantity to account for cuts and wastage.
- Unused boxes can be returned in accordance with our Returns Policy.
- We cannot guarantee that multiple orders of the same tile will come from the same batch.
- If tiles from different batches are used together, there may be noticeable variations in colour and finish.
- We do not accept responsibility for batch variations if a customer places multiple orders.
- It is the customer's responsibility to ensure they order enough tiles to complete their project in one batch.
WARRANTY AND GUARANTEES